Privacy Policy Ladders AI
Understand how our platform in the USA protects your data while powering AI-driven job matching and interview automation.
Why Our Privacy Policy Matters to You
Look, privacy policies might not be the most gripping read, but here at Ladders, it’s crucial you know what’s happening with your data. You’re trusting us with your career info, job preferences, even sometimes interview recordings — and that’s a big deal. Our Privacy Policy lays out exactly how we collect, use, and protect that information through every step of your journey on our platform.
From our experience, skipping over privacy details can lead to surprises later. So, we keep things straightforward and transparent. You’ll see how your data powers AI job matching and interview automation, and what controls you have to keep that data safe and private.
| Privacy Aspect | What It Means for You |
|---|---|
| Data Collection | We gather info actively and passively to improve job matches |
| User Control | You can access, update, or delete your data anytime |
| Data Sharing | Your info is shared only after mutual employer interest |
| Security | Encryption and multi-factor authentication protect your account |
How We Collect Your Information
We collect your info in two main ways — actively and passively. When you sign up, upload your resume, or set your job preferences, that’s active collection. But even when you’re just browsing listings or scheduling interviews, our platform is quietly learning what fits you best.
Active Data Collection
- Your profile details, resume uploads, and career history
- Job preferences like salary expectations and location
- Interview feedback and performance metrics when you share them
Passive Data Collection
- How you interact with job listings — which roles catch your eye and for how long
- Device info and browser settings to optimize your experience
- Location data (if you allow it) to match you with local opportunities
- Communication patterns with potential employers via our platform
Our AI uses all this info to fine-tune your matches — not just what you say you want, but what you actually engage with. And here’s the thing: we don’t track you in sneaky ways. Transparency’s key.
Your Rights and Control Over Data
One thing we hear a lot is, “Can I control what happens to my info?” Absolutely. Our platform puts you in the driver’s seat.
Access and Update
You can request a full copy of your data at any time. Need to fix a typo or update your job preferences? It’s easy to do in your account settings, or our support team is happy to help with complex changes.
Deletion and Opt-Outs
If you decide to leave Ladders, you can request full deletion of your personal data. We keep some anonymized info for improving the platform, but nothing that can identify you.
- Opt out of marketing emails whenever you want
- Essential notifications like interview confirmations stay on to keep things running smoothly
Honestly, it’s about balancing your control with making the platform work well for you.
How We Use Your Data for Smarter Job Matching
Here’s where the magic happens. Our AI digs into your career data and behavior to suggest jobs that really fit — not just based on keywords but on how you interact with the platform.
For example, say you often check marketing roles but your profile highlights sales. Our system might nudge you to emphasize marketing-related skills to improve matches. It’s that subtle.
Employer Matching Process
Employers don’t see your full profile right away. Initially, they get an anonymized snapshot focusing on skills and experience. Your contact info only gets shared when there’s mutual interest — protecting your privacy and keeping unwanted approaches at bay.
Interview Automation Features
We streamline interview scheduling with AI-powered calendar integrations, aligning with your availability and time zone. If you allow, we store interview recordings to provide feedback and help refine future job matches.
| Data Type | Purpose | Retention |
|---|---|---|
| Profile Info | Job matching & employer communication | As long as account is active |
| Interview Recordings | Performance feedback, AI training | Up to 2 years or until deletion |
| Application History | Success analysis & recommendations | 5 years anonymized |
Keeping Your Data Secure Is Our Priority
Honestly, protecting your career info is something we take very seriously. We use end-to-end encryption for all data transmissions, run regular security audits, and offer multi-factor authentication for your account.
Access Controls
Only authorized team members see user data, and even then, only on a need-to-know basis. Our AI processes anonymized data wherever possible to minimize exposure.
Third-Party Integrations
When you connect calendars or professional networks, we limit data sharing strictly to what’s needed for scheduling or job matching. These connections use secure APIs to keep your info safe.
Compared to other platforms, we actually store less personal data. Our AI focuses on behavioral patterns rather than detailed personal records — which helps reduce risk.
How and When We Share Your Information
Probably one of your biggest questions—how does your info get to employers? Here’s the lowdown.
Initial Contact
Employers first see a skills-based profile with no name or contact info. It’s a way to showcase your qualifications without giving away personal details.
After Mutual Interest
Once an employer shows interest and you respond positively, we share your full profile — including your resume and contact info. You’re in control throughout this process.
Interview Privacy
Interviews through our platform stay private unless you opt in to share recordings for feedback. You can also configure exactly what details are shared at each stage, like keeping your current employer hidden.
Data Retention and What Happens When You Leave
It’s important to know how long we keep your data and what happens when you stop using the platform.
Active Accounts
Your data stays current and accessible while your account is active, powering job matches and interview tools.
Inactive Accounts
If you don’t log in for 18 months, we archive your account — limiting functionality but preserving your core profile in case you return.
Account Deletion Process
- Immediate removal of personal identifiers like name and email
- 30-day grace period for reactivation if you change your mind
- Complete data purge after the grace period, except anonymized analytics
| Account Status | Data Retention | Access Level |
|---|---|---|
| Active | Indefinite | Full platform access |
| Inactive (6-18 months) | Full retention | Limited notifications |
| Archived (18+ months) | Core profile only | Login required for reactivation |
Working with Third Parties and Keeping You in Control
We also partner with other platforms and services to make job matching and interviews smoother — but only with your permission.
Calendar Integrations
Connecting your calendar helps automate interview scheduling. We only access availability info, not your personal appointments.
Professional Networks
If you import your profile from LinkedIn or others, we use official APIs and only request permissions needed for matching.
Background Checks
Some employers request background checks through our platform. You choose whether to participate, and we only work with verified screening companies.
All these integrations are optional, and you can disconnect anytime through your account settings.
Keeping You Informed on Privacy Policy Changes
Privacy isn’t static, and neither is our policy. When we update it, we’ll notify you at least 30 days in advance via email and your account dashboard.
Minor tweaks happen quietly, but major changes get clear notifications. If you disagree with updates, you can delete your account before they take effect. We also provide opt-out options for new features involving extra data collection.
Our goal is to keep things user-friendly and transparent, not to complicate your experience.
Need Help? Contact Our Privacy Team
Questions are normal, and we’re here to help. For anything privacy-related, email [email protected] — real people handle those inquiries, balancing legal and technical know-how.
Want to access, correct, or delete your data? Use the data portal inside your account for quicker responses and automatic confirmations.
Other platform questions go through our general support channels, who’ll connect you with privacy experts as needed.
Typical response times:
- Simple questions: 1-2 business days
- Data access requests: up to 30 days (usually faster)
- Deletion requests: immediate confirmation, 30-day completion
We know how important timely privacy support is, especially when your job search depends on it.
| Inquiry Type | Typical Response Time |
|---|---|
| Simple Questions | 1-2 business days |
| Data Access Requests | Up to 30 days |
| Deletion Requests | Immediate confirmation, 30-day completion |
❓ FAQ
Can employers see my current job info?
Not unless you allow it. By default, your current employer details are hidden until you choose to share them during the interview process.
How long do you keep my interview recordings?
We keep recordings for up to 2 years or until you request deletion. You can also opt out of recording entirely if you prefer.
What happens if I delete my account during an active application?
We’ll finish any ongoing processes, but your profile won’t be accessible for new opportunities. Employers you’re already in touch with can still contact you directly.
Do you sell my data to third parties?
Absolutely not. Our revenue comes from employer subscriptions and successful placements, never from selling your personal data.
Can I use Ladders without AI job matching?
Yes, you can disable AI recommendations and search manually, but you’ll miss out on personalized matches and automated interview scheduling.
How will I know if my data is compromised?
We’ll notify you immediately of any security incidents and provide guidance on protecting your account. Regular security updates are also available in your dashboard.
